Hawaiian Airlines Flight Cancellation Policy: A Complete Guide

 Life happens, and sometimes your travel plans need to change. Whether you’re facing an emergency, a change in your schedule, or simply need to cancel your Hawaiian Airlines flight, understanding the Hawaiian Airlines flight cancellation policy is essential. Knowing the guidelines, fees, and available options can help you navigate the cancellation process smoothly.

In this article, we’ll break down the essential details of Hawaiian Airlines’ cancellation policy, including how to cancel your flight, when you can expect a refund, and what to do if your plans change unexpectedly.

Hawaiian Airlines Cancellation Policy Overview

Hawaiian Airlines offers a variety of options for customers who need to cancel their flights. However, the specifics depend on the type of ticket you purchased, how far in advance you cancel, and whether you qualify for any exceptions. Here’s what you need to know.

1. 24-Hour Cancellation Rule

Hawaiian Airlines provides a 24-hour cancellation window for all flights, which allows customers to cancel their flight within 24 hours of booking for a full refund. This rule applies to all types of tickets, including refundable and non-refundable, as long as the flight is more than 7 days away.

This is a customer-friendly policy that offers flexibility, especially if you’ve made an error while booking or simply change your mind about your travel plans shortly after purchasing your ticket. After the 24-hour period has passed, you will be subject to Hawaiian Airlines’ regular cancellation rules.

2. Refundable Tickets

If you’ve purchased a refundable ticket with Hawaiian Airlines, you can cancel your flight and receive a full refund to your original payment method. There are typically no cancellation fees with refundable tickets, but you may incur small processing fees depending on the situation.

Refundable tickets offer the best flexibility since you’re not tied to the same restrictions as non-refundable tickets. You can cancel your flight at any time and receive a refund, as long as you do it within the guidelines provided by Hawaiian Airlines.

3. Non-Refundable Tickets

For those who purchase non-refundable tickets, the situation is a little different. While you won’t receive a direct refund in cash, Hawaiian Airlines will issue a travel credit or voucher for the value of your unused ticket. However, this travel credit is usually subject to specific terms, such as:

  • Travel credit is valid for up to one year from the original booking date.
  • You may have to pay a cancellation fee (this can vary depending on the fare class and route).
  • Travel credit may not be transferable and may have restrictions on how it can be used.

Even though non-refundable tickets don’t provide a cash refund, they still allow you to use the value of your ticket for future Hawaiian Airlines travel.

4. Same-Day Flight Cancellations

If you need to cancel your flight on the same day as your departure, Hawaiian Airlines typically allows passengers to cancel their flights, but the refund options can be limited. In most cases, passengers with non-refundable tickets will receive a travel credit for the amount of the unused ticket, minus any cancellation fees.

For customers with refundable tickets, same-day cancellations are usually processed with little hassle, and you can expect a full refund minus any applicable fees. Be sure to cancel as soon as possible to maximize your chances of receiving a refund.

5. Cancellations Due to Extraordinary Circumstances

Hawaiian Airlines also provides special cancellation policies for specific circumstances, such as illness, death, or military deployment. If you need to cancel due to these or other serious situations, you may qualify for a full refund or ticket credit, even if you purchased a non-refundable ticket. You’ll need to provide documentation, such as a death certificate, a doctor’s note, or military orders, for Hawaiian Airlines to consider your request.

How to Cancel Your Hawaiian Airlines Flight

Canceling your Hawaiian Airlines flight is a simple process, and there are a few ways to do it:

1. Online Cancellation via Website or Mobile App

The easiest way to cancel your flight is to do it online. Follow these steps:

  • Visit the Hawaiian Airlines website and log in to your account.
  • Go to the “Manage Reservations” section and enter your booking details, such as your reservation code and last name.
  • Once you’ve accessed your booking, you will see the option to cancel your flight.
  • Follow the prompts to complete the cancellation process.

If you are eligible for a refund, it will be processed back to your original payment method. If you’re eligible for a travel credit, that will be issued to your account for future use.

2. By Phone

If you prefer to speak with a customer service representative, you can call Hawaiian Airlines’ customer service at 1-800-367-5320. The representative will assist you with canceling your flight and help you understand what refund options or travel credits you may qualify for. Keep in mind that wait times may be longer during busy periods, so be prepared for potential delays.

3. At the Airport

If you’re already at the airport, you can visit the Hawaiian Airlines ticket counter to cancel your flight. While this method works, it can be time-consuming, and you might not receive an immediate refund or credit. It’s generally faster to cancel your flight online or over the phone.

Hawaiian Airlines Cancellation Fees

The fees associated with flight cancellations vary based on the type of ticket and the timing of the cancellation. Here's a breakdown of what you can expect:

  • Refundable tickets: Generally no cancellation fees, but small processing fees may apply.
  • Non-refundable tickets: You will receive a travel credit or voucher for the value of the ticket, minus a cancellation fee, which can range from $100 to $200 depending on your ticket and route.
  • Changes after the cancellation window: If you cancel after the 24-hour window but still well in advance of your flight, you may incur a cancellation fee, but you can usually get a travel credit for future flights.

Important Things to Remember When Cancelling Your Flight

Here are some tips to make your cancellation process as smooth as possible:

  • Cancel Early: If possible, cancel your flight as soon as you know your plans have changed to avoid unnecessary cancellation fees.
  • Understand Your Ticket Type: Whether you have a refundable or non-refundable ticket, be sure to check the cancellation rules for your specific ticket before proceeding.
  • Check for Travel Insurance: If you’ve purchased travel insurance, review your policy to see if it covers cancellations, which could help you recoup some or all of the cost.
  • Monitor Your Refund or Credit: After canceling, keep an eye on your refund or travel credit. It may take several days to process, depending on your payment method.

Conclusion

Hawaiian Airlines provides flexible cancellation options, but the specifics depend on the type of ticket you purchase and the timing of your cancellation. If you’ve bought a refundable ticket, you can easily cancel your flight and receive a full refund. Non-refundable tickets offer travel credits or vouchers, minus cancellation fees. For the most favorable results, it’s always a good idea to cancel as soon as you know your plans have changed, especially if you want to avoid additional fees or penalties.

If you ever find yourself needing to cancel a Hawaiian Airlines flight, follow the guidelines, check your eligibility for a refund or travel credit, and act promptly to minimize any disruption to your plans. 

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